Terms and Conditions

Terms and Conditions

1. Acceptance of Terms

By accessing and using our website, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

2. Ticket Purchase

• Tickets purchased through our website are valid only for the specified date and time.
• All sales are final, and refunds or exchanges are not permitted unless otherwise stated.
• Tickets are non-transferable and cannot be resold.

3. Pricing and Payment

• Prices are displayed in GBP (£) and include any applicable taxes.
• Payment must be made at the time of booking.
• We accept major credit and debit cards.
• 

4. Entry Requirements

• Visitors must present a valid ticket (printed or digital) for entry.

5. Conduct

• Visitors must adhere to all posted rules and regulations within Merrivale (Great Yarmouth) Limited.
• Disruptive behavior, vandalism, or any other harmful actions will result in immediate removal from the premises.

6. Liability

• Merrivale Model Village is not responsible for any loss, damage, or injury sustained during your visit.
• Visitors assume all risks associated with their visit.

7. Intellectual Property

• All content on our website, including images, text, and logos, is protected by copyright and other intellectual property laws.
• Unauthorized use or reproduction is strictly prohibited.

8. Changes and Cancellations

• Merrivale Model Village reserves the right to modify opening hours, cancel events, or make other changes as necessary.
• In the event of cancellation due to unforeseen circumstances, we will contact you

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Privacy Policy

1. Information Collection

• We collect personal information (such as name, email address, and phone number) during the ticket purchase process.
• We also collect non-personal information (such as browser type, IP address, and referring website) for analytics purposes.

2. Use of Information

• Personal information is used solely for ticketing purposes and communication related to your visit.
• We do not share or sell your information to third parties.

3. Cookies

• Our website uses cookies to enhance user experience and track website usage.
• You can adjust your browser settings to manage cookies.

4. Security

• We take reasonable measures to protect your personal information.
• However, no data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

5. Third-Party Links

• Our website may contain links to external sites. We are not responsible for their privacy practices.

6. Contact Us

• If you have any questions or concerns about our Terms and Conditions or Privacy Policy, please contact us via the provided contact details.

Refund Policy

1. General Policy

• Merrivale (Great Yarmouth) Limited does not offer refunds for purchased tickets unless otherwise specified.
• However, we understand that unforeseen circumstances may arise.

2. Forced Closure

• In cases where Merrivale (Great Yarmouth) Limited is forced to close due to reasons beyond our control (such as adverse weather conditions, emergencies, or government mandates), we will consider the following options:
  • Rebooking: You may reschedule your visit to a future date when Merrivale Model Village reopens.
  • Credit: We may provide a credit that can be used towards future ticket purchases.

3. Discretionary Rebooking or Credit

• Merrivale (Great Yarmouth) Limited reserves the right to exercise discretion in offering rebooking or credit.
• Decisions will be made on a case-by-case basis, taking into account the specific circumstances.

4. Contact Us

• If you believe you qualify for rebooking or credit due to a forced closure, please contact us promptly.
• Provide relevant details, including your booking reference and the reason for your request.

5. No Refunds for Other Reasons

• Outside of forced closures, refunds will not be granted for other reasons, including personal schedule changes, missed visits, or dissatisfaction with the experience.